Category: Execution


Achieving operational excellence has become increasingly important, with greater demand for higher productivity from more limited investment and resources.  Operational areas need to become more innovative in the way they deliver a high level of service and value to the organisation while remaining cost effective.

The Litmus approach is based on the application of proven management consulting frameworks developed specifically for each client engagement. Our value proposition drives our clients to achieve leading practice.

Our Operations Services include:

  • Business process and transformation.
  • Outsourcing.
  • Shared services.
  • Supply chain optimisation.
  • Target operating models.

Business process and transformation

Understanding an organisation’s end-to-end business processes is central to achieving operational excellence.

Our business process and transformation service focuses on improving an organisation’s end-to-end business processes to ensure they are effective, efficient and add value to the strategic direction.

Litmus drives process change, ranging from a series of incremental improvements in one business process through to complete process transformation across an organisation to create a ‘high reliability organisation’.  This is achieved through process engineering, organisational redesign, change management and implementing process governance and performance measurement frameworks.

Litmus has successfully worked with organisations to deliver outcomes such as:

  • Cost reduction through process standardisation, simplification and elimination of non-value adding activities.
  • Capability to cope with future growth through increased organisational flexibility and responsiveness to change.


Organisations today embrace outsourcing as a conventional operational management strategy to enable performance improvements and productivity gains.  Outsourcing plays a pivotal role in optimising business processes, expanding capabilities and building the competitive strength of the enterprise.

Litmus has assisted organisations to develop and implement sourcing strategies, including vendor selection, contract negotiation, transitioning and performance monitoring.

Shared services

Effective shared service centres establish a foundation for organisations to consolidate processes, assets and resources with the aims of improving service levels between support processes and their internal customers as well as reducing costs.

To further improve efficiency and value delivered, traditional shared service models are evolving to a virtual environment (adopting automation and self-service functions for transactional processes).

Litmus is experienced in establishing baseline performance of existing shared services centres as well as defining or revising shared service functions in relation to organisational objectives (e.g. reduce costs, increase customer service, improve service offering) and implementing shared service functions.

Supply chain optimisation

In today’s turbulent conditions, organisations must rethink their supply chain approach. Supply chains of the future will seek to achieve real-time connectivity with markets and suppliers to capitalise on immediate opportunities.

The planning of yesterday no longer suffices for the demands of today and tomorrow.  The green supply chain, increasing security requirements and the global shift to Asian markets and ports have significantly increased the complexity and cost of running an efficient network.

Litmus assists clients to create an accurate model of their existing supply chain as it relates to their current processes. We can then use this as a base to assess how their supply chain will respond to changes in the ecosystem.

A supply chain that is correctly aligned with your business strategy and addresses your constraints, while seeking to optimise your market potential, will deliver exceptional value and support sustainable growth.  

A holistic approach to aligning your supply chain strategy involves examining your customers’ needs and market patterns, including the opportunities and challenges this brings in improvement of capabilities in people, processes and technology.

Target operating models

A target operating model (TOM) defines how the business will need to be structured and function to deliver its customer value proposition and realise its strategic objectives.  The TOM encompasses all dimensions of an organisation, including: process, technology, organisation structure, services, people, and ownership and governance.  A baseline for each of these dimensions is then established, enabling a roadmap to be devised to implement improvement initiatives to achieve the TOM.

Litmus is experienced in assisting organisations to define the required TOM that will maximise productivity, efficiencies, cost effectiveness and strategic alignment.  Once the TOM is developed, Litmus will work with the organisation to develop a compelling business case to clearly articulate the expected benefits and required investment to deliver the TOM.

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P: 1300 366 929