Optimising your customer experience

Please click here to download a copy of ‘Optimising your customer experience’.


After energy 3.0: The new horizon

It is well recognised by all stakeholders that the electricity industry must evolve from its reliance on fossil fuel towards technology-based solutions to grid power. The development of the smart grid is vital to achieving goals for energy security, economic development and climate change mitigation. Smart grids enable increased demand response and energy efficiency, integration of variable renewable energy resources, while reducing peak demand and stabilising the electricity system.

All the evidence shows that the transformation of the industry is rapidly moving to a 3.0-style environment. We are seeing transformation of the grid to a full digital system, although progress is uneven across the globe. Companies face tough choices on the timing of investments, the markets they wish to participate in and the value propositions they offer their customers.

The energy 3.0 environment will be characterised by two types of players: the traditional utility company and the new agile entrants. We do not believe there is a one-size-fits all solution for success. The variables of free market forces, different regulatory environments and different technologies will require diverse operating models and cultures.

The move to an energy 3.0 environment will provide massive opportunities for those who are prepared to embrace the future. For those who aren’t, alternative strategies must be adopted should they wish to remain in the traditional utility domain. For utility leadership teams, resolving these big questions will determine their position in the industry’s future state.

Please click here to download a copy of ‘After energy 3.0: The new horizon Perspective’.



New Network Water Maturity Model launched

The water industry is facing increasing challenges such as water supply stress due to climate change, increasing climate variability and growing customer and community demand, along with internal challenges such as ageing assets and an ageing workforce. In order to meet these challenges water utilities need to enhance their network and realise the benefits of an advanced water network.

With the aim to support water utilities on this journey, Litmus Group is excited to announce the launch of our newly created Network Water Maturity Model (NWWM).  Developed with the support of the water industry experts of the Cordence Worldwide Network, the maturity model is a management tool that provides an organisation wide framework outlining the characteristics of an advanced water network, at various stages of maturity.

Electricity companies have long had the benefit of the Smart Grid Maturity Model from Carnegie Mellon University to benchmark maturity and guide strategy development and transformation roadmaps. The Litmus Group have used the Smart Grid Maturity Model principles to build a similar model for water utilities.

The Smart Water Maturity Model is now available globally for use by the Cordence Worldwide clients. It covers core domains, namely Grid Operations, Works and Asset Management, Customer and Value Chain Integration, as well as enabling domains including strategy and regulatory, technology and communications, people and organisation and operating model.

Clients will be able to access the model from any of the Cordence Worldwide Network firms ( and will benefit by applying the maturity model in combination with practical and pragmatic consulting advice.

To learn more about the model please contact Ian McRae